Savannah Explore Terms and Conditions
Savannah Explore ltd Company Booking Conditions
The holidays personally crafted and sent to you, are operated by Savannah Expeditions and Their Suppliers (the Company) which is registered in Uganda under company numberb80020000984532. The following conditions, together with our general information, the relevant Details sent to you, will form part of your contract with the Company.
1. If you book any of our arrangements in conjunction with other services (e.g. flights) Which are arranged or provided by a travel agent with whom you book (and not us), your Contract for your entire holiday will be with your travel agent and not with us.
2. If you book only one component of a holiday with us (e.g. accommodation), then we act only as a booking agent for the supplier concerned. Your contract for that component is with the supplier. The terms set out below will not apply.
3. For all other bookings your contract will be with Savannah Explore ltd and the conditions set out below apply to that contract. We both agree that the contract and any matters arising from it are governed by the laws of Uganda and are subject to the jurisdiction of the courts in this region.
These booking conditions were published in May 2018. The holidays featured are operated by Savannah Explore ltd (the Company) which is registered in Uganda under company number 80020000984532 The following conditions, together with the relevant information set out on our website will form part of your contract with the Company.
1. Our Agreement with you
The following terms and conditions form the basis of your contract with Savannah Explore Ltd as coordinated and organized for you through any travel agent and Savannah Explore Ltd.
When you wish to confirm a booking, you are acknowledging your understanding and Acceptance of our terms and conditions on behalf of everyone in your group. The terms and conditions vary depending on whether you purchase a ‘package holiday’ booking consisting of a safari and accommodation booked at the same time and invoiced as a fully inclusive cost or ‘Other Travel Arrangements’ which is anything else, flights booked separately including accommodation or transport booked together, but quoted separately and
subsequently itemized on your invoice. Please note that where a suppliers services form part of your booking, the suppliers standard Terms and conditions will also apply. These are important in the case of ‘Other Travel Arrangements’ where we act only as an agent between you and our suppliers. Copies of these Conditions may be requested in writing.
3. Deposits & Payment
When making a booking we will require a minimum deposit of 20% of the total cost of the Holiday per person. However permits such as Gorilla Trekking and Chimpanzee Trekking Require immediate full payment and you will be advised at the time of booking the amount of
Deposit required. We are pleased to accept payment in US dollars, please ask for a confirmed Costing if necessary. We will then send you a confirmation invoice, after which a contract exists, Subject to US/UK law unless otherwise agreed. We will require payment of the remaining Balance as shown on your confirmation invoice, not less than eight weeks before your departure From the UK/ USA. If you book within 60 days prior to departure from the UK/USA we will require Full payment at the time of booking. Deposits are non-refundable and should you fail to pay the money when it is due we reserve the Right to cancel your booking and retain the deposit that has been paid. Travel documents will
not Be released until we have received full payment.
4. Cancellation by You
(a) If you need to cancel a confirmed booking for a package holiday you must contact us. To Cover the cost of administration and cancellation charges imposed by suppliers and for the Possibility that we will not be able to resell the holiday we have to make a cancellation charge.
If You have purchased insurance you may be able to claim for the charges we impose. Should you Cancel your confirmed booking or part of your booking, then the following cancellation charges Will apply:
More than 61 days prior to departure: Deposit only
29 – 60 days: the highest of 50% of the total cost or loss of deposit
15 – 28 days: the highest of 75% of the total cost or loss of deposit
14 days or less: 100% of total cost
Note: These cancellation charges apply to all bookings, except in circumstances where a Booking includes items or services where our suppliers own cancellation charges exceed those Shown above. In these circumstances any additional cancellation charges will be advised at the
Time of booking.
(b) Other Travel Arrangements – If you need to cancel you must contact your travel agent.
Cancellation charges vary depending on the services booked and will be clearly stated at the
Time of booking. In all cases a minimum cancellation fee of $75 will apply regardless of the
Of the service cancelled. In some cases it may not be possible to offer any refunds for certain
services such as gorilla permits & chimps once a booking has been made. Please ensure you
Are certain of the fees applicable to your booking by asking before proceeding to book your
5. Alteration by You
If you wish to make a change to a confirmed booking please contact us. Any changes made up
To 60 days before departure will incur a minimum charge of $75 per change. In some cases
Some services require tickets to be issued on booking and where tickets have been issued
Changes may be treated as a cancellation and will be subject to the charges shown in section 4.
However, within 60 days of departure any changes will be treated as a cancellation and will be
Subject to the charges shown in section 4.
Please Note: A change to the travel departure date once confirmed, is regarded as a
Cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly
Airlines, permits whose special fares in some cases are non-refundable, may consider a name
Or other change to an existing booking, as a cancellation and rebooking, with up to 100%
If the services booked are dependent on a minimum number of people using the service, we
Have to recalculate the total cost based on the new number of passengers travelling. The cost
May therefore increase but as this is not a cancellation charge, it may not be covered by your
No refunds will be given for unused services unless an amendment or cancellation has been
Made in which case the charges shown above will apply.
6. Cancellation by Us
We aim to provide the travel arrangements you have booked without any changes, however, it
Is possible that cancellations may be necessary due to changes made beyond our control by
Airlines, hotels or other suppliers. For some package holidays to operate a minimum number of
People may be required. If sufficient bookings are not received we reserve the right to cancel
The holiday, but will do so at least eight weeks before departure.
In the unlikely event that your travel arrangements must be cancelled we will advise you as
Soon as is reasonably possible and you will be offered an alternative or a full refund.
If we have to cancel package holiday booking as a result of any other circumstances, we may
Offer you additional compensation where deemed appropriate.
Note: Compensation will not be payable when the cancellation is due to events beyond our
Control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes,
Fire, nuclear or natural disasters, health risks, problems with transport, severe weather
Conditions or any other similar events.
We may have to make changes to your package holiday and we must reserve the right to do so.
We will let you know of any major changes at the time of booking or as soon as possible if you
Have already booked. If there is a major change to accommodation of a lower standard or to a
Different destination we will tell you as soon as possible and allow you the choice of accepting
The change, accepting an alternative holiday, with a refund of the difference in value if it is less
Expensive or you may cancel the holiday and receive a full refund. In addition we will pay
Reasonable compensation to reflect the change being made unless the changes are as a result
Of events outside our control as set out above.
In the case of ‘other travel arrangements’, as we only act as a booking agent.
8. Lost tickets or vouchers
If your travel documents have not been received by you, or you have mislaid your travel
Documents, you must inform us at least 10 days prior to departure. Failure to do so may result
Additional charges as special arrangements will have to be made.
9. Changes in Price
The prices shown are correct at the time of publication. You will be notified of any changes to
These prices at the time of booking.
In the case of ‘package holidays’ we reserve the right to increase the price after booking if any
Increase in price occurs in respect of:
(i) Air fares or other transport costs
(ii) Taxes or duties payable, including new taxes introduced by any government
(iii) Adverse changes to currency exchange rates
If the increase would be 2% or less of the total holiday price, excluding the cost of insurance
And alterations made after booking, we will absorb the increase and only pass on any amount
Above 2%. If the cost of your holiday increases by more than 10% you may decide to cancel the
Holiday and have a full refund except for the insurance premiums or amendment fees paid
Booking. If you want to cancel you must tell us within 14 days of being advised of the increase.
In return we will not change the cost of your holiday within eight weeks of departure. The only
Exception to this offer is in respect of any government imposed taxes or a charge that may be
Introduced to provide consumer financial protection which we may be required to collect on
Behalf of the government. Equally, where our costs fall after the package has been bought, we
Will pass onto you any benefit and reduced costs to ourselves as a result of changes to the
Items listed above if the amount falls by more than 2%
In the case of ‘other travel arrangements’ you can choose whether to pay in full within 14 days
Of booking in which case we can guarantee the price quoted. Alternatively you may pay eight
Weeks before departure but in this case, the price will be recalculated according to the fares
and Currency rates then applicable. No guarantee of price can be given and you do not have the
Right to cancel no matter what happens to the price, except by paying the cancellation charges
10. OUR RESPONSIBILITIES
The Company applies all reasonable checks to ensure that those involved in the preparation
and provision of your holiday maintain the appropriate standards. The descriptions, information
and opinions in the Itinerary Proposals provided by the Company in respect of airlines, hotels
and other suppliers whose services are used are given in good faith, based on the latest
Information at the time of printing. The Company accepts responsibility for acts/and or
Omissions of all those in our employment and all those acting as agents.
In addition the Company accepts responsibility if you suffer death or personal injury as a direct
result of the holiday arrangements failing to be as described and of a reasonable standard.
However the Company will not accept responsibility if there has been no fault on the part of
Company or its suppliers and the loss, death or personal injury suffered is attributable to your
own acts or omissions, to the acts or omissions of a third party not involved with providing the
services which make up your holiday or to the unusual or unforeseeable circumstances whose
consequences could not have been avoided or anticipated. If any client suffers death, illness or
injury whilst overseas arising out of activity which does not form part of the inclusive holiday
arrangements or excursion arranged through us, we shall, at our discretion offer assistance,
provided we are advised of the incident within 90 days of the occurrence.
Where legal action is contemplated, our authority must be obtained prior to commencement of
proceedings and be subject to your undertaking to assign any costs recovered or any benefits
received under an appropriate insurance policy to ourselves. All assistance is provided subject
to a maximum total cost to ourselves of $5000 per booking form.
Notwithstanding any other provisions of this clause, the Company’s liability and/or the amount
compensation payable by the Company is limited in accordance with relevant international
conventions, as amended, namely the Warsaw Conventiion, the Geneva Convention, the Berne
Convention, the Athens convention and the Paris Convention. Copies of all relevant conventions
are available from the company on request.
11. RESPONSIBILITY OF THE CLIENT
Any passports, visas, health certificates, International Driving Licences and other travel
documents required for the holiday must be obtained by the client, whose responsibility it
remains to ensure that these are all in order and to meet any additional costs incurred
by the client or by the Company on the clients behalf) as a result of failure to comply with such
requirements. You are responsible to arrive at stated departure times and places and any loss
or damage which you suffer through failure to do so lies with you. The Company has no liability
whatsoever to you through your failure to do so. The Foreign & Commonwealth Advice Unit
have issued information about your holiday destination. You are advised to check this
information at www.fco.gov.uk or by telephone.
12. Complaints Procedure
If you have a problem during the course of your holiday, you must inform the supplier of the
service, plus a representative whose details we have provided, or telephone our offices
immediately, failure to do so may reduce or extinguish any possible claim. We will endeavor to
put things right as soon as possible. We will acknowledge all complaints on their receipt and
deal with them promptly and efficiently.
13. Data Protection Act 1998
By making a reservation with us you agree to the use and disclosure of the information you
provide for the following purposes: to enable us to process your booking (when it may be
transferred abroad), if you purchase insurance we may process your information and pass it to
insurers, for market research and analysis, to avoid fraud and to enable us to contact you by
letter, telephone or e-mail with details of our products or those of our suppliers.
14. Important Information
Your booking on this website is conditional on you accepting our terms. If you do not agree with
any part of them you must not proceed with your booking. By clicking on the “confirm” button
you accept that you have read, understood and accepted our terms. If there is any part that you
do not understand, or if you have a query on the flight or any product, please contact us or
The prices on the invoice are in USA dollars. We are happy however to quote in Euro and can
accept payment by International Bank Transfer or Check. If you would like to pay by Credit
Card there is an additional 3% service fee incurred and we will provide you with PayPal details
for payment to be made.
We reserve the right to refuse any reservation without notice or to advice of pricing errors
7 days (excluding bank holidays) of the reservation being made and if you do not wish to accept
the correct price, you may change the booking to an alternative holiday if available.
If you are pregnant you should check with your doctor that it is safe for you to travel. If you are
more than 28 weeks pregnant at the time of your return scheduled flight, airlines insist on a
medical certificate stating you are fit to fly.
We believe it is essential to take out travel insurance when you go on holiday. Adequate travel
insurance must be taken out at the time of booking. It is your responsibility to purchase your
own travel insurance. It is your responsibility to ensure the insurance you purchase is adequate
for your particular needs. We will not make any payments to you or on your behalf in respect of
losses or expenses you incur as a result of your failure to have purchased adequate insurance.
18. Before you travel/passports
Check the Foreign Offices for advice and the latest information about specific Countries. We
advise you to do so before booking and again before departure for any possible updates
You are responsible for checking you and your party have the necessary passports, visas and
other requirements for the destination you intend to visit.
The airline may refuse travel if you do not have a valid passport, visa and entry permits. We are
not obliged to help you if you are refused travel. Your passport and other documents must be
intact, you may not be able to travel if they are damaged or have been tampered with. If you
have any doubts on the validity or condition of your passport or for any other questions, please
contact the Passport Offices in your country.
Note your passport number before travel and keep it separate from your passport. This will
the local Consulate to supply a temporary passport at short notice if you lose the original.
For travel to most countries, a passport must be valid for at least 6 months after your scheduled
return to the UK/USA. Some Countries apply different rules; contact the Embassy of your
destination country for current information and any visa requirements.
Children under the age of 16 are now required to have their own passport and are not allowed
to travel on their parent’s passport.